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Privacy Policy

How Messrs S K Song collects, uses, and safeguards your personal information.

Last updated: April 2025

1. Information We Collect

When you visit mylawfamily.com or contact our firm, we may collect the following types of information:

  • Personal details: your name, email address, phone number, and other contact information you provide through our contact form, WhatsApp, or email.
  • Legal inquiry information: details about your legal matter that you share with us when seeking consultation or appointment scheduling.
  • Browser and device data: IP address, browser type, operating system, referring URLs, and pages viewed on our website, collected automatically through standard analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your legal inquiries and scheduling consultations at our Johor Bahru offices.
  • Communicating with you about appointments, follow-ups, and legal services you have requested.
  • Improving our website content and user experience based on how visitors interact with our pages.
  • Fulfilling legal and regulatory obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

3. Information Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure server hosting, encrypted communications (HTTPS), and restricting access to personal data to authorised personnel only. While no system is completely secure, we are committed to safeguarding your data to the best of our ability.

4. Information Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

  • With your consent: when you have expressly agreed to the disclosure.
  • Legal obligation: when required by law, court order, or regulatory authority under Malaysian jurisdiction.
  • Protecting our rights: to enforce our legal rights, defend against claims, or protect the safety of our clients and staff.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse site traffic and understand how visitors use our pages. You may configure your browser to reject cookies, though some features of the website may not function properly as a result.

6. Third-Party Services

We use third-party services such as Google Forms for our contact and enquiry forms. When you submit information through these forms, your data is processed by Google in accordance with Google's Privacy Policy. We encourage you to review the privacy practices of any third-party service before submitting personal information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data submitted through our website is retained for a reasonable period to address your legal matter and any follow-up communications. You may request deletion of your data at any time by contacting us directly.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Correct: request correction of any inaccurate or incomplete personal data.
  • Delete: request that we delete your personal data, subject to any legal obligations to retain certain records.

To exercise any of these rights, please contact us using the details provided below.

9. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: